Skip to content


Your cart is empty

Returns & Exchanges

We want you to love your jewelry as much as we do - that's why we offer free returns & exchanges within 30 days of purchase.

Read Me First

Good News: 80% of the inquiries that we get can be solved immediately.

Need a different size?

Take our sizing quiz or check out our jewelry sizing chart to find the right size for your piercing.

Still need help?  Message us at


Is it easy to return or exchange items?
Of course! We’re all about making life easier. Once your return or exchange has been authorized, you’ll get simple step-by-step instructions and a prepaid shipping label. Gifts may be exchanged for another product or store credit. 

What items are returnable / exchangeable?
We will gladly accept undamaged items purchased in the last 30 days.

How soon will I get my refund?
We aim to please quickly. Once we receive your return, a refund is typically issued within 10 business days.

What items are non-refundable / exchangeable?
Certain items are marked as not refundable or final sale and are not eligible for returns (ie. gift cards, gifts with purchase, our Surprise Ear Bar Trio, and any Sample Sale items).

Still Have Questions?

Here’s our full FAQ.  If you don’t find your answer, message us at