Customer Care: The Things People Ask
Where do you deliver and what are the delivery fees?
We ship worldwide! We use USPS First Class for US deliveries and USPS First Class International for International deliveries. We offer free standard shipping on all US orders over $50 and International orders over $100. On US orders below $50, we offer flat rate shipping at $6.99, and on International orders below $100, we offer flat rate shipping at $19.99.
How long does it take my order to ship?
Orders are usually fulfilled and shipped within 1-3 business days (M-F) of purchase. We ship from Monday through Friday, excluding holidays. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation (typically 1-2 working days after your order was placed).
Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
Do you offer expedited delivery?
Not yet – but we will add expedited delivery options shortly.
I entered the wrong shipping address. What should I do?
Send a note with your order number and correct shipping address to firstname.lastname@example.org, and we’ll fix that right up for you.
I haven’t received my parcel. What should I do?
If you haven’t received your parcel and need more assistance, contact us at email@example.com.
If you refuse delivery of any order placed on Maison Miru, the parcel will be returned to us. You will receive a refund for the merchandise, but shipping charges are unfortunately non-refundable. You'll be responsible for the original shipping charges to you, any duties/customs/taxes charges incurred on the roundtrip shipment, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. If you have any further questions, please contact us at firstname.lastname@example.org.
Returns & Exchanges
What's your return policy?
We want you to love your jewellery as much as we do. If for any reason you are not completely satisfied with your purchase, we gladly accept returns within 30 days of purchase for most items. Custom items and items marked as Final Sale are the only exceptions. Please ensure that items are undamaged, and please do not hesitate to contact us if anything seems amiss. Refunds are issued in the original form of payment for all purchases. To begin the return process, please contact us at email@example.com to request a Return Authorization (RA) Number.
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We strongly recommend that you use a trackable service to return your items to us, as we cannot be responsible for items which do not reach us.
Please send to:
350 Bleecker Street
New York, NY 10014
You are responsible for any carriage costs incurred in returning your jewellery. Please note that unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of Maison Miru.
When and how should I expect my refund?
Once we have received the item(s), we'll contact you to confirm receipt of the parcel. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card, including any sales taxes. Refunds will be made within 30 days of the date of receipt of the parcel; in practice, it'll almost always be much quicker than that. Typically, it takes around 5 working days to process the refund, depending on your bank card/issuer.
Can I exchange an item?
We want you to love your Maison Miru jewellery as much as we love making it. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges within 30 days of purchase, minus custom items and items marked as Final Sale. Exchanges are not automated because our stock is limited. To exchange your purchase for an alternative item, please contact us at firstname.lastname@example.org to request an exchange.
Can I return a sale item?
The same return policy applies to sale items, except for products that are labeled as Final Sale. Final Sale products will be labeled as such on the product page.
Can I exchange an item received as a gift?
If you have received an item from Maison Miru as a gift you can of course request an exchange or Store Credit in for the value of the purchased item. Please contact us at email@example.com to arrange your exchange.
Just completed your order but you changed your mind?
Not a problem. We need written confirmation of cancellation from you, so you'll need to contact us at firstname.lastname@example.org quoting your order number. If you have already received your order, you will need to return all of the items in the order. The items must be in their original condition and will be inspected once we have received them.
I received a faulty item. What should I do?
If you received a faulty item, please contact us at email@example.com to arrange for a new item to be delivered to you. Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.