I ordered this for the first time about a year ago and recently it fell out and went down my sink drain while I was washing my face. I emailed and they sent me a 50% off to buy a new one. It arrived on Oct 6 and has already fallen out in the shower not just 2 months later. I’m sure I could have learned my lesson and taken it out before washing my face, yet I’m just frustrated at this point. I think the product is faulty yet it is affordable ish.