Shipping policy
Where do you deliver and what are the delivery fees?
US Orders: We use USPS Parcel Select for US deliveries. We offer free standard shipping on all US orders over $150. On US orders below $150, we offer flat rate shipping at $7.
International Orders: We're a tiny but mighty team, and we cannot support international shipping at this time. We are working hard to bring back international shipping as soon as we can!
What about your fine jewelry collection? Where do you deliver, and what are the fees?
For our solid gold fine jewelry collection, we ship with USPS Priority Mail for US orders. We may require a signature upon delivery for jewelry orders over $200.
Do you require a signature upon delivery?
For jewelry orders over $200, we may require a signature upon delivery. Please adjust your shipping address accordingly or contact us at hello@maisonmiru.com to update your order.
Why do you require a signature upon delivery?
We want to make sure your package arrives to you safely, and since we are shipping delicate fine jewelry, we want to be sure that the right person is receiving it! If you won’t be home to sign for your package, we are happy to send it to your office instead, or remove the signature requirement. However, if we remove the signature requirement, we unfortunately can’t assist in the (unlikely) event the package is lost or stolen in transit.
If a signature is required, can I choose to send my package to my office so that someone's available to sign for it?
Of course! Please update your shipping address when placing your order, or message us at hello@maisonmiru.com and we can change it!
How long does it take my order to ship?
Orders are usually fulfilled and shipped within 1-3 business days (M-F) of purchase. We ship from Monday through Friday, excluding holidays. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation (typically 1-2 working days after your order was placed).
We ship with USPS, and it usually takes them 2 to 7 business days to deliver, though sometimes longer nowadays TBH....the pandemic didn't do anything good for USPS delivery times 🤦🏻♀️.
Do you offer expedited delivery?
For US customers, we offer expedited delivery via USPS Priority Mail. USPS Priority Mail usually takes 1-4 days to deliver in practice (it too hasn't been as reliable since the pandemic started). You'll see an expedited shipping option at checkout to upgrade your delivery speed.
I entered the wrong shipping address. What should I do?
Send a note with your order number and correct shipping address to hello@maisonmiru.com and we’ll do our best to fix that right up for you. Please note that if the order has already gone to our warehouse, we unfortunately cannot modify your shipping address. We know it sounds easy, but it's not always possible - but we'll try our best for you!
I'd like to make a change to my order. What should I do?
Send us a note with your order number and your requested order change to hello@maisonmiru.com and we’ll do our best to update your order for you.
Please note that if the order has already gone to our warehouse, we unfortunately cannot modify your order. We're doing our best for you - so please bear with us!
I haven’t received my parcel. What should I do?
If you haven’t received your parcel and need more assistance, contact us at hello@maisonmiru.com. Please note that the mail has been delayed - the world is a little crazy right now - but we'll do our very best to take care of things for you.
Refused Shipments
If you refuse delivery of any order placed on Maison Miru, the parcel will be returned to us. You will receive a refund for the merchandise, but shipping charges are unfortunately non-refundable. You'll be responsible for the original shipping charges to you, any duties/customs/taxes charges incurred on the roundtrip shipment, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. If you have any further questions, please contact us at hello@maisonmiru.com.