We unfortunately cannot be held responsible for lost or stolen packages, but we will do everything we can to help. Please file a claim with the shipping provider and message us at hello@maisonmiru.com with the claim number so we can help assist.

If you got a notification that your parcel was delivered but haven't seen it show up yet, please wait an additional day before contacting us.

We're seeing a lot of parcels marked as delivered before they actually show up - most of the time they just arrive the next day. Please note that all shipping carriers are seeing delays - the world is a little crazy right now - but we'll do our very best to take care of things for you.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

That's no good! Please message us at hello@maisonmiru.com with a photo and description of the problem within 2 days of receiving your parcel, and we will do our best to make it right. Your happiness is our priority.

We want you to love your jewelry as much as we do. We accept undamaged returns & exchanges within 30 days of purchase. If you purchased Checkout+, your return or exchange is free. If you opted out of Checkout+, return packages are subject to a $7 handling fee.

Certain items are not eligible for returns or exchanges (e.g. final sale items, sample/archive sale items, Mystery items, gifts cards, gifts with purchase).

Returned items must be undamaged and in its original packaging. If your item is received with any damage, we will provide Maison Miru merchandise credit for the return.

Refunds are issued in the original form of payment for all purchases. To begin the return process, visit our Returns and Exchanges Portal or start a return from the link above.

Please note that unauthorized returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of Maison Miru. Shipping is not refundable.